RETURNS AND REFUNDS POLICY

We pride ourselves on the quality of our products with strict quality controls. To give you additional peace of mind, we also offer a comprehensive 30-day return guarantee for every order. Shop with confidence and enjoy a great shopping experience!

FREE RETURN ITEMS

Items that can be returned/refunded or exchanged within 30 days of receipt must meet the criteria below:

  • New and uninstalled.
  • Items received in the wrong size/color.
  • Defective items damaged/broken or dirty on arrival.
  • Unwashed, unworn, and unused items that have not met your expectations within 30 days of receipt.                                                                        

NON-RETURNABLE ITEMS

We will not accept returns under the following conditions:

  • Items outside the 30-day warranty period.
  • Washed, worn, used, or misused items.

If you still return it, return shipping fees must be the responsibility of the buyer, and we will charge a 15% usage fee.

 

About shipping costs:

Refundable shipping costs: due to GTPLAYER (e.g., erroneous shipping, product broken or damaged in transit).

Non-refundable shipping costs: for customer's own reasons (e.g., unwanted, incorrect order, etc.).

 

Notes:

All returns must be authorized by our team through the Support Center (eu@gtplayerchair.com). Returned items without a Return Merchandise Authorization (RMA) form will not be accepted.

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see criteria above), please submit a ticket in our Support Center providing your:

  • Order number
  • Product name
  • Reason for return

2. Our customer service team will respond to your request within 48 hours and provide you with a Return Merchandise Authorization (RMA) Form along with our return address.

3. Return the item according to our instructions on the RMA form and send us proof of return in the form of a tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or refund within 3 days.

5.*If the return is caused by the consumer, they will be responsible for the return costs: €20. The specific fee includes return shipping costs, restocking, handling, operation.

If, due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping costs for this reason.

 

 

Please allow 3-6 business days for our after-sales team to process your request. After this, please note the refund times below:

For credit card refunds, please allow 7-14 business days for the transaction to be processed.

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

For Wallet (store credit) refunds, please allow 48 hours for your account to be updated.

 

Service Email: eu@gtplayerchair.com

Ritscher Str.11,21244 Buchholz in der Nordheide