Returns and refunds

We are proud of the quality of our products with strict quality controls. To give you additional peace of mind, we also offer a comprehensive 30-day money-back guarantee for every order. Shop with confidence and enjoy a great shopping experience!

FREE RETURN ITEMS

Items that can be returned / refunded or exchanged within 30 days of receipt must follow the criteria below:

  • New and uninstalled.
  • Items received in incorrect size/color.
  • Defective items damaged/broken or dirty upon arrival.
  • Unwashed, unworn, and unused items that have not met your expectations within 30 days of receipt.

 

NON-RETURNABLE ITEMS

We will not accept returns under the following conditions: 

  • Items outside the 30-day warranty period.
  • Washed, worn, used, or misused items.

If you still return it, the return shipping fees shall be the buyer's responsibility, and we will charge 15% for usage. 

 

Notes:

All returns must be authorized by our team via the Support Center. Returned items will not be accepted without a Merchandise Return Form (RMA).

 

 

Please carefully follow our return process to minimize any delays:

1. If your item can be returned (see above), submit a ticket in our Support Center stating your:

  • Order number
  • Product Name
  • Reason for return

2. Our customer service team will respond to your request within 48 hours and provide you with a Return Merchandise Authorization (RMA) form along with our return address.

3. Return the item according to our instructions on the RMA form and send us proof of return in the form of a tracking number and a valid return receipt.

4. Once we have received the returned items, we will send you an email and arrange an exchange or refund within 3 days.

5. Customers will only be charged once at most for shipping costs (this includes returns); no restocking fee to be charged to the consumers for the return of the product.

Please allow 3-6 business days for our after-sales team to process your request. After this, please note the refund times below:

For credit card refunds, please allow 7-14 business days for the transaction to process.

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

For Wallet refunds (store credit), please allow 48 hours for your account to update.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.