WARRANTY
GTPLAYER is a brand that values transparency and building good relationships with our valued customers. That's why we employ a no-questions-asked warranty policy for all our customers.
If for any reason your GTPLAYER products are damaged, malfunctioning, or have any issues, GTPLAYER will take care of your product within 1 year of the purchase date on most items.
Extend your warranty from 1 to 2 years*:
1. Take a photo of your new GTPLAYER product. Make sure to get a good shot of your setup!
2. Post a product review (on the product page) and explain why you recommend the product.
3. Send a screenshot with your order number to eu@gtplayerchair.com. We will review your comment and let you know if the warranty can be extended.
*Note: The warranty period can only be extended if purchased from the official website.
OUR COMMITMENT TO YOU:
All GTPLAYER customers qualify for full access to our no-questions-asked warranty immediately after purchase. If you ever have any questions about your product under warranty, please email us at eu@gtplayerchair.com and ask about the status of your warranty. We will ask for:
- Your Full Name
- Your Address
- Your Order Number
TO RECEIVE WARRANTY SERVICE, PLEASE:
- Contact our Customer Service department at eu@gtplayerchair.com and let them know about the nature of the problem. Customer Service will provide you with information on how to resolve the issue.
- Remember that products returned for warranty claims must be accompanied by the original order number, as well as written details about the nature of the problem, the location of the product, etc.
- If your product is returned, keep a copy of the shipping information for your records.